ReVI Cloud AI Processing & Compliance Overview for Revcord Logger Environments
Last modified: Nov 01, 2025
1. System Overview
ReVI (Revcord Voice Intelligence) is Revcord’s artificial intelligence suite designed to enhance public-safety and compliance logging environments through transcription, quality assurance, sentiment analysis, and automated redaction.
While all call capture, storage, and playback functions are performed locally on the Revcord logger, ReVI’s AI processing occurs in Revcord’s TRG data center—a controlled, audited, and compliant cloud infrastructure engineered specifically for government and critical-communications workloads.
Within this framework, recorded media and metadata are transmitted securely to the TRG environment for AI analysis (speech-to-text, redaction, QA scoring, and summarization). Processed results are then automatically synchronized back into the local MMS (Multimedia Management System), ensuring seamless visibility of transcripts, summaries, and QA data directly within the agency’s interface.
2. Network and Security Behavior
Each Revcord logger communicates with the ReVI platform exclusively through an outbound-only connection over TLS 1.2+ HTTPS (TCP 443) to the TRG data center.
- No inbound ports, VPN tunnels, or agent listeners are required.
- Connections are session-based, authenticated, and always initiated from the customer network, maintaining a strict one-way egress model through enterprise firewalls.
- Payloads—including call audio segments, transcripts, and associated metadata—are encrypted in transit with mutual digital certificate verification and integrity-checked at the application layer.
This design eliminates the need for inbound exposure, ensuring that ReVI operation does not alter or weaken an agency’s perimeter security posture.
3. Hosting and Compliance Framework
All ReVI AI processing is hosted inside the TRG facility, which maintains SOC 2 Type II, ISO 27001, HIPAA, and PCI-DSS certifications at the datacenter level.
At the Revcord organizational level, compliance initiatives are actively underway to obtain SOC 2 and ISO 27001 certification by Q2 2026, complementing the company’s existing alignment under NIST 800-171, CJIS, and HIPAA frameworks.
Continuous monitoring and evidence automation are performed through Vanta, which validates Revcord’s internal controls for encryption, access management, endpoint posture, and audit readiness while referencing TRG’s certified infrastructure as the hosting boundary of record.
4. Data Handling and Privacy Controls
Customer recordings are transferred via secure HTTPS upload directly into the TRG environment’s CJIS-segregated processing zone. Once received, ReVI performs:
- Speech-to-text transcription, sentiment scoring, and automated QA evaluation;
- AI-driven redaction to remove any PHI, PII, PCI, or CJIS-restricted information prior to analysis.
Original unredacted recordings remain encrypted and isolated in triple-redundant storage (primary TRG cluster, mirrored NAS, and off-site encrypted backup).
Only CJIS-cleared Revcord personnel can access unredacted data, while AI models operate exclusively on sanitized inputs.
Derived outputs (transcripts, summaries, QA reports) are synchronized back to the customer’s MMS and never leave Revcord’s controlled environment.
5. AI Processing Environment
All AI inference is performed on Revcord-owned GPU clusters within the TRG data center. These clusters run closed, proprietary large-language models—no calls are made to public clouds such as OpenAI, AWS, or Azure.
Processing occurs immediately upon receipt: there is no use of public object storage or deferred batch jobs.
Each agency’s data is tenant-segregated, with strict namespace and credential isolation.
Aggregated, anonymized statistics may be used internally to enhance model performance, but no identifiable or raw customer content is ever shared or exported.
6. Retention, Access, and DSF Dual-Layer Protection
AI-derived materials—including transcripts, redacted text, sentiment tags, and QA evaluations—are stored indefinitely within each agency’s encrypted tenancy unless explicitly deleted by the customer.
All data at rest is protected through a dual-layer encryption framework, combining Revcord’s proprietary Digital Storage Format (DSF) with Synology’s AES-256 shared-folder encryption.
Layer One – DSF Logical Protection
- Proprietary Container: All recordings are stored in Revcord’s DSF format, a closed binary container inaccessible to standard media players.
- Playback Restriction: DSF files can only be opened by authenticated Revcord software (Logger, ReVI, RevView, RevSync).
- Metadata Binding: Each file embeds cryptographic hashes and reference keys linking it to its database record.
- Checksum Validation: Any modification invalidates the checksum, blocking playback.
- Logical Firewall: Even if copied, DSF files remain unusable outside the Revcord ecosystem.
This layer satisfies logical access control and data-integrity requirements under NIST 800-171 and CJIS 5.10.1.
Layer Two – Physical Encryption
- Synology’s AES-256 shared-folder encryption secures the underlying volumes.
- Drives removed or stolen remain unreadable without keys held in Revcord’s secure TRG key vault.
- Keys are rotated annually under Sec-Ops oversight, satisfying encryption-at-rest mandates under NIST, HIPAA, and PCI.
Combined Security Effect
| Security Layer | Mechanism | Threats Mitigated |
|---|---|---|
| Logical (DSF) | Proprietary format, checksum enforcement, authorized playback only | Unauthorized file access, tampering, data exfiltration |
| Physical (AES-256) | Synology shared-folder encryption with off-device key management | Drive theft, hardware loss, forensic inspection |
Together, these layers create a two-tier defense—logical encryption enforced by Revcord software and physical encryption secured at the storage layer—exceeding CJIS, NIST, and HIPAA confidentiality and integrity standards.
7. Continuity and Failover
ReVI operates on an Active-Active cluster architecture within TRG’s production environment.
For business-continuity protection, Revcord also maintains a privately owned secondary environment in Houston, engineered to assume processing and data-access functions in the event of a catastrophic TRG or regional outage.
This Revcord-controlled DR site synchronizes encrypted backups daily and participates in quarterly disaster-recovery tests under Vanta’s compliance oversight.
This hybrid posture ensures continuous AI and logger operations even during datacenter-level disruptions.
8. Assurance Summary
ReVI’s cloud-processing framework offers secure, compliant, and non-intrusive AI analytics for public-safety and enterprise customers.
By confining all AI operations to Revcord’s audited TRG environment, leveraging closed LLM models, and enforcing DSF + AES-256 dual-layer encryption, agencies gain advanced transcription, QA, and redaction capabilities without expanding their attack surface.
TRG’s certified infrastructure (SOC 2, ISO 27001, HIPAA, PCI-DSS) combined with **Revcord’s validated NIST 800-171, CJIS, and HIPAA-aligned controls—continuously verified through Vanta—**ensures that every stage of ReVI data handling meets or exceeds public-safety information-assurance standards.
Revcord’s Q2 2026 rollout of SOC 2 and ISO 27001 will further strengthen this assurance boundary, closing the compliance loop between TRG hosting and Revcord internal operations.
In summary, ReVI provides a controlled, fully auditable environment for voice-intelligence analytics that complements on-premise Revcord loggers with secure, cloud-based AI power—delivering operational insight while preserving the integrity and confidentiality of every recording.