Years 0-3: Full Support Period

During the first three years after product release, Revcord provides comprehensive customer support, including:

  • Phone support
  • Email support
  • Software repairs
  • Software patches
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Years 3-5: Limited Support Period

Between three and five years after product release, Revcord offers:

  • Phone support
  • Email support
  • Hot Fixes
  • Customers will need to purchase full version software upgrades (patches not available)
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End-of-Life Product Schedule

Version Patch Eligibility End of Life
10.0May 2019May 2021
11.0May 2020May 2022
11.1September 2022September 2024
11.2November 2023November 2025
11.3January 2024January 2026
12.0April 2025April 2027
12.1September 2025September 2027
12.2February 2026February 2028
12.3April 2027April 2029
12.3.1August 2027August 2029
12.3.2February 2028February 2030
13.0May 2028May 2030

Product Discontinuation

Revcord will discontinue products and product support according to our End-of-Life Product Schedule. Customers should refer to the Schedule of Discontinued Products and Product Support table for specific details.

Years 5-7: Minimal Support Period

At the end of five years, products reach their end of life (EOL). During this two-year

period:

  • Revcord provides minimal technical support
  • We cannot guarantee the availability of specific solutions or feature sets
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